Refund Policy

At Addict Fitness PLT, we want to ensure that you are 100% satisfied with your purchase of the Physiotherapy Program .

• If you have any questions regarding technical or sales issues, do not hesitate to contact us.
• If after you have tried to resolve the issue with us and feel the purchase does not suit your wishes, we would like to fix it.

Our policy offers a full refund within 30 days from the date of your purchase for payment via Internet Banking transactions only.

For payments via credit and debit cards, we are unable to process refunds because we do not store credit and debit card information in our system. Refunds can only be made through Internet Banking.

How to Apply for a Refund
Send a request to myaddictfitness@gmail.com. We want to know what can be fixed and how we can improve our service. Please include details of the reason for your refund request.

How Refunds Are Issued
Once we receive your request, we will process your request within 5 business days. It may take up to 14 days for the refund to be reflected in your bank statement.
The Repayment Method is through Internet Banking
Repayment Time (After Repayment Is Processed) - Up to 14 days

What is My Refund Status?
You can check your refund by sending an email to  myaddictfitness@gmail.com  if you run into problems.

Terms & conditions

At Addict Fitness PLT. (LLP0020695LGN),  we have adopted policies, procedures, rules and regulations, terms and conditions ("policies") designed to provide for the safe, enjoyable and healthy use of our premises and events for our members and trial member, guest, purchaser or user (collectively known as "guest").

These policies apply to your conduct in My Addict Fitness's premises . They also apply to your conduct during its programmes, training, workshops, events or other activities off the premises involving My Addict Fitness (collectively known as "events").

 

The following terms & conditions govern the rights and obligation of My Addict Fitness and members thereof:

 

MONTHLY | QUARTERLY | HALF YEARLY MEMBERSHIPS

 

MEMBERSHIP

  1. Membership is personal to the individual signed up and is non-assignable, non-refundable and non-transferable.

  2. The Management reserves the right to reject any application for My Addict Fitness's membership for any reason whatsoever.            

  3. Refunds - Membership Fees are NOT refundable upon termination of membership for any reason whatsoever.        

  4. Freezing - Member may email to myaddictfitness@gmail.com to freeze his/her membership at any time with a MINIMUM term of 3 months. First 3 freezing months of the calendar year (not necessarily consecutive) will be free of charge. Subsequent freezing months will be charged a minimal freezing fee of RM60.00 per month. NO BACK DATE freeze will be allowed, all freezing request MUST be emailed 7 days prior to freezing start date.    

  5. Cancellation - Member may email to myaddictfitness@gmail.com to cancel her membership stating the reason for cancellation. Cancellation request must be made at least  7 days prior to the next billing date. Member is required to settle all outstanding payments and return the membership card before cancellation can occur.

 

PERSONAL TRAINING

 

PERSONAL TRAINING SERVICES

  1. Member must complete all details for the Personal Training Services Agreement, sign it and retain a copy of it for her records.

  2. Member's personal training is an arrangement between him or her and the operator of the Home Club as specified in the Personal Training Agreement. Once she has signed a copy of the Personal Training Services Agreement, member has agreed to be bound by a binding contract.     

  3. Fitness Instructor/Trainer is not a medical professional and is without expertise to diagnose medical conditions or impairments. The member agrees to promptly and fully disclose to Fitness Instructor/Trainer any injury, condition or impairment which may have a deleterious effect on or be impacted by this training program and the Fitness Instructor's/Trainer’s decision to discontinue training because of any condition which presents an adverse risk or threat to the health or safety of the member, the Fitness Instructor/Trainer or others shall be conclusive.

  4. The fee for the program is payable in advance of Sessions in one lump sum (at least) 3 days prior to the scheduled session appointment. Payments should be made at Customer Service Counter or via website www.myaddictfitness.com (as defined below). The member will not be allowed to pay the Fitness Instructor/Trainer directly for a session.

  5. Fitness Profile Package - As marked in Personal Training Package Section.

  6. The time of sessions is to be agreed upon between the trainer and the member. You must arrive on time for the scheduled appointment. If you arrive late by any chance, do understand that your session will end at the originally scheduled time.

  7. The member must give twenty-four (24) hour cancellation notice. It is required for rescheduling or cancelling any and all individual Sessions. Failure to do so will result in forfeiture of the sessions and no sessions or payment reimbursement will be granted.

  8. Any tardiness of more than 15 minutes or absence without proper notification will result in forfeiting the session and no sessions or payment reimbursement will be granted. All one on one personal training sessions will start and end no more than allocated time, as per purchased package (1 hour & 30 minutes).

  9. Shall her Coach cancel the session within the 24 hour notice period, he or she will be ensured of a substitute Coach for the scheduled session. If the member is not satisfied with services of the current Fitness Instructor/Trainer (provided solid reasons), we will be glad to offer him or her a different Fitness Instructor/Trainer.

  10. Refunds - All personal training package fees are non-refundable, even if the member cannot or does no participate in all of the training session in the program. There shall be no refund of any monies paid by My Addict Fitness in any event whatsoever.

  11. The member is responsible to verify every session with the Fitness Instructor/Trainer by signing a Confirmation of Conducted Personal Training Sessions form (COC).

  12. My Addict Fitness reserves the right to assign a different Fitness Instructor/Trainer to the member at any time without prior notice.

  13. My Addict Fitness reserves the rights to sell personal training package at different rates and terms, without prior notice.

  14. Fitness Instructor/Trainer expressly notes that results will differ for each individual member based upon various factors including without limitation; body type, nutrition, etc. and no guarantees of results are possible.

  15. Proper nutrition and adequate rest are essential to this training program and the member must not be under the influence of drugs or alcohol at any time during the training session. 

  16. During each session the member is required to wear appropriate athletic footwear and loose, comfortable clothing to facilitate ease of movement. The member is not permitted to bring other individuals with her to the sessions unless the purchased session allows him her to do so e.g. Buddy Personal Training.

  17. Fitness Instructor/Trainer is not responsible for the safety of facilities or equipment whether provided by member, Fitness Instructor/Trainer, or others.

  18. No implied warranties or representations are made other than those expressly contained herein and this document contains all of the terms of the Agreement between the parties. 

CORPORATE PARTNERSHIPS

  1. In addition to the terms and conditions stated in this document, the packages provided will be subjected to terms agreed between both My Addict Fitness and the corporate over a period of time.

  2. For the 6 Months and 12 Months Pay Monthly membership contracts, the membership will be automatically converted to the Pay Monthly (no lock-in period) contract at the end of the billing cycle. The availability of the new corporate package will be depending on the new commercial terms agreed between My Addict Fitness and the corporate for the coming year. These contracts are also subjected to the terms in "GENERAL > MEMBERSHIP BILLING", specifically Clause 3,4 and 5.

  3. If a corporate member wishes to switch the package at the end of the billing cycle, please inform us at myaddictfitness@gmail.com 7 days before the final billing date.

 

GENERAL


PERSONAL FITNESS DECLARATION

  1. Before engaging into any of our fitness activities, we strongly advise that you obtain a medical clearance from a Doctor if you have any doubts about your physical capability to engage in any exercise.

  2. You are to abide with My Addict Fitness's rules and instructions including warning notices when using our equipment and facilities. If you experience any illness or discomfort physically, please notify us immediately. We are not responsible in terms of medical requirements of our members.

 

LIMITATION OF LIABILITY

  1. By attending classes, events, activities, using training facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers whilst exercising in My Addict Fitness. You acknowledge that you have voluntarily chosen to participate in intense physical activity. You hereby agree to assume full responsibility for yourself and all injuries or damage, which are sustained or aggravated by you in relation to the use of equipment and/or our training facilities, and release, indemnify, and hold harmless of My Addict Fitness.

  2. My Addict Fitness accepts no responsibility for loss or damage on members' or their guests' properties or for death or injuries sustained while on the premises. Members and their guests agree that no claims will be made against My Addict Fitness, the Management or staff for any reason whatsoever.

  3. My Addict Fitness, its associated companies, employees or agents shall not be responsible for any claims, demands, injuries, damages or actions for negligence arising on account of death or due to injury, loss, damage or theft to a member's person or property arising out of or in connection with the use by a member of any of the services, facilities on the premises of My Addict Fitness. The member hereby holds My Addict Fitness , its associated companies, employees and agents harmless from all claims which may be brought against them by or on a member's behalf for any such injuries or claims aforesaid. Any guest of a member or a temporary visitor to My Addict Fitness shall agree to abide by My Addict Fitness's rules and the same limitation of liabilities for a member shall apply. All prices and amount quoted here are subject to taxes where applicable.

 

MEMBERSHIP BILLING

  1. For the Pay Monthly contract, the membership fee for the service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership, also known as the “Billing Date”. In some cases your payment date may change, for example if it corresponds to your first visit.

  2. For the Prepaid 3 Months, 6 Months and 12 Months membership contract, your membership will be automatically converted to the Pay Monthly contract at the end of the billing cycle. If you wish to terminate your 6 Months or 12 Months membership contract, please inform us at myaddictfitness@gmail.com 7 days before your billing date.

  3. Corporate Packages’ validity is subjected to the requirements set forth by My Addict Fitness and agreed by the corporate client. My Addict Fitness reserves the right to revise the membership plan back to the original shelf prices if those requirements are not met. e.g. no longer a staff of the company or fail to meet the minimum required accounts from the company.

  4. For Pay Monthly Corporate Packages with 6 Months or 12 Months contract, the membership fee for the service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership, also known as the “Billing Date”. In some cases your payment date may change, for example if it corresponds to your first visit. If you wish to terminate your membership before the end of the contract, you are required to settle all outstanding payments and remaining months’ membership fees for the tenure before cancellation can occur. The membership is also subjected to Membership Billing Clause 3.

  5. To use the service you must provide one or more Payment Methods e.g. debit card or credit card. By adding your card, you authorise us to continue to charge the applicable Payment Method(s). You authorise us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts.

  6. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to our subscription plans, if applicable, will apply to you no earlier than 30 days following notice to you.

 

MISCELLANEOUS

  1. Soliciting and selling memberships, private personal training sessions, merchandises or retail products to any member are prohibited and shall result in immediate termination of a member concerned without refund.

  2. Failure by the Management to enforce any of the their respective rights at any time for any period shall not be construed as a waiver of such rights

  3. The Management reserves the right to use any individual or group photographs of members and/or guests for press or promotional purpose.

  4. Any guests or members are not allowed to photograph or copy any club interior designs, promotional materials, tag lines or theme.

  5. All members must abide by the rules of My Addict Fitness which may be amended, varied, deleted and added from time to time at the Management's discretion.

  6. My Addict Fitness reserves the right to proceed with legal action to any member caught distributing, sharing or supplying such contents to any third party vendor or competitor.

  7. These Rules shall be governed and construed in accordance with the laws of Malaysia and subject to the jurisdiction of Malaysia.

 

PRIVACY POLICY

  1. My Addict Fitness respects your privacy and use your personal information in an effort to offer our members the perfect wellness experience. The Privacy Policy describes the privacy practices of My Addict Fitness , including the types of personal information we collect from our members and guests and from other users of our website, official social media platforms and the downloadable My Addict Fitness -branded mobile application (collectively known as “My Addict Fitness by Wix App”), how we use this personal information and with whom we share it, in accordance with the Personal Data Protection Act 2010. By using or interacting with the My Addict Fitness App, you are acknowledging that you have read, understand and agreed to and expressly consent to our collection, use and disclosure of your personal information, as described in the Privacy Policy.